Effective date: August 25, 2026
These Terms of Service (the "Terms") are a binding agreement between Oliver AI, Inc., a Delaware corporation ("Oliver AI," "we," "us"), and the person or entity accepting them ("Customer," "you"). They govern your use of the OliverDB managed database service, the console at olivercloud.ai, associated APIs, and related services (together, the "Service"). By creating an account or using the Service you accept these Terms. If you accept on behalf of an organization, you represent that you have authority to bind it, and "you" means that organization.
The Service provides managed OliverDB database instances: provisioning, hosting, ingestion, storage, and querying of data you send ("Customer Content"), together with a management console, APIs, and operational tooling. We may improve or modify the Service, and will not materially degrade its core functionality during a period you have paid for without reasonable notice.
Features identified as beta, preview, or experimental are provided as-is, may change or be withdrawn at any time, and are excluded from any availability commitments.
You must provide accurate account information and keep it current. You are responsible for all activity under your account and for safeguarding credentials, API keys, and tokens issued to you; you will notify us promptly at info@oliverdb.ai of any suspected compromise. Accounts are organization-scoped: users authenticated into your organization share access to its instances and billing.
You must be at least 18 years old and are not permitted to use the Service if you are barred from doing so under applicable law.
Prepaid credits. The Service is billed against prepaid credits purchased through the console. Usage (compute, storage, ingestion, and any other metered dimensions shown in the console's rate card) is deducted from your credit balance as it accrues. The rate card in effect at the time of usage applies; we will give at least 30 days' notice of price increases.
Credits are non-refundable and do not expire. Except where required by law, credit purchases are final. Credits have no cash value and are not transferable between accounts.
Exhausted balance. If your balance reaches zero, we may suspend the launch of new resources immediately and, after a grace period of 60 days, suspend or terminate running instances. We will make reasonable efforts to notify you before suspending running workloads. Data belonging to accounts that remain delinquent after the grace period may be deleted in accordance with Section 6.
Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes, except taxes on our income.
Auto-recharge. If you enable auto-recharge, you authorize us to charge your stored payment method up to the limits you configure. You can disable auto-recharge at any time in the console.
You own your data. As between the parties, you retain all rights in Customer Content. You grant us a limited license to host, store, process, transmit, and display Customer Content solely to provide and secure the Service, to comply with law, and as otherwise instructed by you.
Our responsibilities. We implement technical and organizational measures designed to protect Customer Content, including per-tenant isolation of storage and credentials. Our processing of personal data within Customer Content is governed by the Data Processing Addendum ("DPA"), which is incorporated into these Terms when applicable.
Your responsibilities. You are responsible for the lawfulness of Customer Content, including obtaining any consents required to send it to the Service, and for configuring retention, access keys, and scoped permissions appropriately. The Service is not designed for, and you agree not to submit, protected health information (PHI), payment card data (PCI account data), or similar specially regulated categories, unless we have agreed in writing.
Your use of the Service is subject to the Acceptable Use Policy ("AUP"), incorporated by reference. We may suspend the Service immediately for material AUP violations or where your use threatens the security or integrity of the platform or other customers; where practicable we will notify you and give you an opportunity to cure.
Either party may terminate at any time: you by deleting your instances and account; we with 30 days' notice, or immediately for material breach, AUP violation, or where required by law.
Effect of termination. Upon termination or expiration of the delinquency grace period, we will make Customer Content available for export for at least 30 days (unless we are legally prohibited, or you have violated the AUP in a manner requiring removal), after which we will delete Customer Content within a commercially reasonable period. Remaining credit balances are forfeited on account deletion except where refund is required by law. Sections that by their nature should survive (including 3, 4, 7, 8, 9, 10, 11) survive termination.
We and our licensors own the Service, including all software, interfaces, and documentation. These Terms grant you no rights in the Service other than the right to use it. If you provide feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or attribution.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF DATA LOSS. NO SERVICE-LEVEL AGREEMENT APPLIES UNLESS SEPARATELY AGREED IN WRITING. YOU ARE RESPONSIBLE FOR MAINTAINING INDEPENDENT COPIES OF DATA WHOSE LOSS WOULD HARM YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR US $100 IF GREATER). THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
You will defend and indemnify Oliver AI against third-party claims arising from Customer Content or your use of the Service in violation of these Terms or applicable law. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes a US patent, copyright, or trademark; our options include procuring rights, modifying the Service, or terminating with a refund of prepaid, unused amounts for the affected service. Each indemnity is conditioned on prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.
These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules.
Arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Delaware, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, or seek injunctive relief in court for intellectual-property misuse or unauthorized access.
Class waiver. ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. NEITHER PARTY WILL PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Opt-out. You may opt out of this arbitration agreement by emailing info@oliverdb.ai within 30 days of first accepting these Terms, stating your account email and your intent to opt out.
You may not use the Service in violation of US export-control or sanctions laws, and you represent that you are not located in an embargoed jurisdiction or on any restricted-party list.
We may update these Terms. For material changes we will give at least 30 days' notice via the console or email. Continued use after the effective date constitutes acceptance; if you do not agree, your remedy is to stop using the Service and terminate under Section 6.
These Terms, the AUP, the Privacy Policy, the DPA (if applicable), and any ordering documents are the entire agreement and supersede prior discussions. Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of substantially all assets. Notices to us go to info@oliverdb.ai; notices to you go to your account email. Failure to enforce is not waiver. If a provision is unenforceable, the remainder stands. Neither party is liable for delay or failure caused by events beyond its reasonable control. The parties are independent contractors.
Contact: Oliver AI, Inc., 17632 Revello Dr, Pacific Palisades, CA 90272 · info@oliverdb.ai
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